Frequently Asked Questions
Everything you need to know about our gourmet international products and shipping.
How do you ensure the freshness of perishable items during shipping?
We use specialized insulated packaging and cold packs for perishable goods like cheeses and meats. We also recommend selecting expedited shipping methods to ensure these items arrive in optimal condition.
Where do you ship your products from?
All orders are processed and shipped directly from our warehouse facility, ensuring we maintain strict quality control over our inventory of over 4,000 international specialty foods.
Do you offer international shipping outside of the United States?
Yes, Parthenon Foods ships to many countries worldwide. Shipping costs and delivery times vary by destination and are calculated at checkout based on the weight of your order.
What is your return policy for food items?
Due to food safety regulations, we cannot accept returns on food products. However, if an item arrives damaged or if there is an error with your order, please contact our customer service team within 48 hours for a resolution.
Can I track my order once it has been placed?
Absolutely. Once your order is dispatched, you will receive an email confirmation containing a tracking number and a link to monitor your package's progress until it reaches your door.
Are the products sold on your website authentic imports?
Yes, we pride ourselves on sourcing authentic products from around the globe, including Greece, Germany, Italy, and the Balkans, to provide our customers with a true taste of home.